In addition to your order complimentary enclosure cards are handwritten on note cards. Special occasion greeting cards available as well at additional charge. 

All plants + flowers are delivered gift wrapped with natural kraft paper, tissue and twine.

Complementary gift wrapping is also available for all products being shipped. To request gift wrapping, please include that detail at checkout. 


At TWINE x TWIG we source and use  flowers and Natural ElemENts available each season. 

For this reason, we may require to make some substitutions to your online order. We will always ensure that the size and artistic style of your arrangement is maintained. If we feel that any substitutions will affect the overall aesthetic of the design you selected, you will be notified before your flowers are delivered.


 Floral Orders for Same Day delivery can be possible. If recipient is available to receive the delivery (responds to delivery notification) at the GIven address and Preferred time. If not we will make arrangements with RECIPENT and deliver at the soonest Available time. 

Returns @@x@@ Replacements

 Because our floral arrangements are custom made to order, we cannot accept any returns on fresh product. If an item arrives damaged, a claim and original floral return must be made within 3 days in order to be eligible for replacement.

Please note all floral events and classes are final sale, you are welcomed to send a substitute in the event you are not able to attend the class.